This fact sheet provides care recipients and their families information when non medical in-home care and assistance is needed. This type of service is not typically covered by Medicare but may be covered by Veteran’s pension (some eligibility is required – see Veterans Non-Service Connected Aid and Attendance Pension) and/or long term care insurance plans. We have prepared a list of suggested questions when searching for this type of care.

Caregiver Agencies are required to obtain a license from the state of Illinois which includes meeting caregiver training requirements, providing proper documentation and maintaining adequate insurance.

Suggested information about loved one’s care needs:

• The number of hours, days of week assistance is needed
• Specific type of services needed (i.e. – personal care, grocery shopping, meal preparation, medical reminders, etc.) See caregiver services
• If transportation is needed, does the patient prefer his/her car be used? (or will the caregiver’s be preferred?)
• Any specific preferences desired in a caregiver (quiet, active, male/female etc.).
• General physical / mental condition of patient as well as any specific limitations they have.

Suggested questions when considering a potential caregiver:

• What type of experience or training do your caregivers have – are they a certified nurses assistant (CNA), or trained caregiver (if a caregiver, have they completed the state of Illinois’ required training program?).
• What type of background check/screening have you done on your caregivers (criminal background check, drug test, personal / professional references)?
• Are they US citizens? If not, are they on a work visa (when does it expire)?
• If an agency, is it licensed through the state of Illinois?
• Who will be responsible for paying employment taxes,social security and Medicare?
• Are caregivers fluent in English? Can they write in English?
• Does the caregiver drive? If transportation is needed, is their car in good working condition and are they properly insured?
• How would they get to work each day? (ie – depend on public transportation, rides or drive themselves)
• Would the caregiver be adequately insured if there was an accident or mishap in the home? Is the caregiver bonded?
• How are interviews arranged and do you charge for the interview?
• What is the cost (does it vary by services provided? Are there minimum hourly requirements per day)?
• If applicable, what type of specialized Alzheimer’s / Dementia training do your caregivers have?
• How will service be provided if your caregiver is unable to work or is sick?
• What kind of supervision will the caregiver have?

For additional information, visit AARP Care giving Checklist